Shipping

Thank you for shopping with [LUNIVA]. This policy explains how we process and ship orders within the United States.

1. Order Processing Time

Orders are processed within 1-3 business days after payment is confirmed. Business days are Monday to Friday, excluding U.S. holidays. Orders placed on weekends or holidays are processed the next business day.

During busy periods (Black Friday, Christmas, and other sales), processing may take a little longer. We'll email you if that happens.

2. Shipping Methods and Delivery Times

We ship to all 50 U.S. states. Estimated delivery times, counted after processing, are:

Because our products ship from [U.S. warehouses / international warehouses / a combination], delivery times vary by item and destination. Estimates are not guarantees. Carrier delays, weather, customs, and high-volume periods can affect delivery.

3. Shipping Rates

Shipping costs are calculated at checkout based on the items in your cart and your delivery address. [Optional: We offer free standard shipping on orders over $XX.]

4. Order Tracking

Once your order ships, you'll receive an email with a tracking number and link. Tracking information can take 24-72 hours to appear after you receive the email, since carriers need time to update their systems. If your order contains multiple items, they may ship separately and arrive on different days, each with its own tracking number.

5. Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address entered by the customer. If you notice a mistake, contact us within 12 hours of ordering. Once an order has been sent to our fulfillment partner, we may not be able to change the address.

We cannot ship to PO Boxes for some items or shipping methods. We'll let you know if that applies to your order.

6. Shipping Outside the Continental U.S.

Delivery to Alaska, Hawaii, U.S. territories, and APO/FPO addresses may take longer and may cost more. [Confirm which of these you support, or state that you don't ship there.]

7. Customs, Duties, and Taxes

Orders shipped to U.S. addresses generally do not require the customer to pay additional customs fees. If any duties or fees are ever charged by the carrier, they are the customer's responsibility.

8. Delayed Orders

If we expect your order to be delayed beyond the estimated delivery window, we'll email you with a revised date. You may then choose to wait or cancel for a full refund.

9. Lost, Delayed, or Stuck Packages

If your tracking hasn't updated for 7 or more days, or your order hasn't arrived after [20] business days, please contact us at [mfurqan7480@gmail.com]. We'll investigate with the carrier and either reship your order or issue a refund.

10. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within [7-14] days of delivery at [your email] with your order number and clear photos of the item and packaging. We'll arrange a replacement or refund. See our Return & Refund Policy for full details.

11. Undeliverable Packages

If a package is returned to us because of an incorrect address, unclaimed delivery, or refusal, the customer is responsible for the reshipping costs. Refunds for these orders, if issued, will exclude original shipping fees.

12. Contact Us

Questions about your order or shipping?

[LUNIVA]
Email: [mfurqan7480@gmail.com]
Response time: within 24-48 business hours